Prior to initiating chiropractic care, we kindly request that new clients consult with their veterinarian. Open dialogue between all parties promotes transparency and ensures the best possible care for your animal. Please follow these steps:

1. Complete veterinary authorization form.

2. Provide Monarch Chiropractic with a completed consent form via email

3. Dr. Noelle will reach out to schedule upon receipt of consent form
   

SCHEDULING
After first appointment, appointments can be made via text, call, or email if not scheduled at the end of your first visit. While we strive to respond promptly, please note that emails may not be answered as swiftly as calls or texts. Business hours for returning calls are 9AM to 5PM, Monday to Friday.

APPOINTMENTS
Please ensure that all vet referral forms and patient history are complete. Please fill out the patient history form to the best of your ability and provide any relevant photos, videos, medical notes, or diagnostic imaging (e.g., x-ray, MRI) at least 48 hours prior to your first appointment. If intake forms or related documents are not received 48 hours prior to the scheduled appointment, Noelle White, D.C. reserves the right to reschedule the appointment.

Intake forms can be completed under the “Forms” tab by printing, scanning and emailing them to Noelle White, D.C. at dr.noelle@monarchchiropracticwellness.com. It is requested that someone familiar with the animal's case history be present for initial and subsequent appointments. If you are unable to attend, please contact us at least 24 hours before your scheduled appointment to discuss.

COORDINATION OF CARE
As per Texas state laws, we are required to send case notes to the veterinarian on file. Please inform us promptly if there are any changes to your vet office so that we may update your pet's health record and send our notes to the correct provider. For barns with 5 or more clients, we request that you designate one point of contact (e.g., barn manager or trainer) for coordinating visits.

CANCELLATION & MISSED APPOINTMENT
Appointment reminders (text/email) may be sent prior to your appointment however it is recommended to keep a personal record of your upcoming appointment.

A 24-hour notice is required for cancellations. Failure to cancel within this window will result in a 50% (of service scheduled) cancellation fee. For horse owners, a $50 deposit is required within 72 hours of your scheduled appointment, which is non-refundable if not rescheduled within 5 business days of cancellation.

Please notify us within 24 hours if your animal is carrying a highly transmissible disease (e.g., ringworm, kennel cough, strangles) so that we can make necessary changes to your appointment.

WHAT TO EXPECT
We will send a message when we are on our way and upon arrival. Please allow a 15-20 minute grace period for factors beyond our control (e.g.,traffic, weather). We will make every effort to contact you directly if we anticipate running behind schedule.

A new patient consultation for small animals is approximately 30 minutes, and for horses, it is approximately 45-60 minutes. Follow-up appointments are approximately 15-20 minutes.

We may require assistance to handle your pet and request that you have a handler ready and willing to participate if you are not comfortable aiding in your animal's restraint. At our discretion, we may use restraint techniques (e.g., muzzle, chain, etc) to facilitate treatment. If you are uncomfortable with this, please talk with us prior to your appointment. Please bring your pet's favorite treat or incentive should you have a nervous animal / pet with food allergies.

Please allow your animal 1-2 days post-adjustment to rest and recuperate for maximum treatment effectiveness. Aftercare plans will be discussed at your appointment, and a report of findings will be sent to you and your referring veterinarian within 5 business days.

*NO BASKET MUZZLES l NO PRONG COLLARS l NO SEDATION

DENIAL OF SERVICES
We reserve the right to deny services.

PAYMENT
Payment is expected at the time of service and can be made with cash, check, Venmo, or Paypal. Payment information may be saved on file before your visit or paid prior to the scheduled appointment.

A $50 deposit is required for horse owners within 48 hours of your scheduled appointment, which is non-refundable if not rescheduled within 5 business days of cancellation.

TRAVEL REQUIREMENTS
We implement a travel fee based on location to serve as many clients as possible."

PERSONAL SECURITY
To ensure personal safety, Monarch may take affirmative steps to protect its employees, contractors or affiliates while on your premises.

TERMINATION
Monarch may terminate treatment after appropriate discussion with you if professional boundaries are not being upheld, treatment is not being effectively used, or if you are in default on payment. We will provide you with a list of other qualified professionals upon termination.

SOCIAL MEDIA AND TELECOMMUNICATION
To maintain confidentiality and minimize dual relationships, we reserve the right to not accept friend or contact requests from current or former clients on any social networking site.